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Activate using your AXA Health, Health-On-Line or PHC membership number

Don't know your membership number?

Activating your account - what you'll need…

1
Your membership number

You can find this number on your membership documents.

2
Photo ID

You can use a passport, drivers licence, identity card or residence permit card.

3
Camera access

You'll need to be able to take a selfie on the phone or computer you're using.

Save time by using your existing account

  • 1Log in to your existing account
  • 2Go to 'manage My account'
  • 3Select change my policy and follow the steps

Here's a reminder of how to find your membership number

You can find your membership number on your membership documents. If you can't find your membership documents, please call your Personal Advisory team on 0800 302 9133 who will be happy to help.

Need a helping hand?

If you need some help activating, or your membership number is not being recognised, pop our team an email on contactus@doctorcareanywhere.com or give us a call on +44 (0)330 088 4980. We'd be delighted to help. You can also find our FAQs here.